Terms of Service

Agreement to terms

By creating an account or using The Shack (“the Service”), you agree to these Terms of Service. If you do not agree, do not use the Service. The Service is operated by Chalke Customs Pty Ltd (ABN pending), based in Australia.

Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you represent that a parent or guardian has reviewed and agreed to these terms on your behalf.

Your account

You are responsible for maintaining the security of your account credentials. You must not share your password or allow others to access your account. Notify us immediately if you suspect unauthorised access.

You may belong to one or more households. Household admins can invite or remove members and manage household settings. Content you create within a household is visible to all members of that household.

Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law.
• Upload content that is defamatory, obscene, or infringes on the rights of others.
• Attempt to gain unauthorised access to other accounts or our systems.
• Interfere with the operation of the Service or impose unreasonable load on infrastructure.
• Use automated tools, bots, or scrapers to access the Service without our prior written consent.

Subscriptions and payment

The Shack offers a free tier and a paid Pro tier. Pro subscriptions are billed monthly or annually. On web and Android, payments are processed by Stripe. On iOS, payments are processed via Apple In-App Purchase.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Refunds are handled according to the policies of your payment provider (Stripe or Apple).

Content and data

You retain ownership of all content you create within the Service. By using the Service, you grant us a limited licence to store, process, and display your content solely for the purpose of providing the Service to you and your household members.

We may use anonymised, aggregated data to improve the Service. We will not use your identifiable personal data for marketing to third parties.

AI features

Certain Pro features use AI to generate suggestions, summaries, and insights based on your household data. AI outputs are informational and may not always be accurate. You should not rely on AI outputs as professional advice (financial, legal, or otherwise).

Service availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may perform maintenance, updates, or experience outages beyond our control. We are not liable for any loss resulting from Service unavailability.

Termination

You may delete your account at any time from the account settings page. We may suspend or terminate your account if you violate these terms, with notice where practicable.

Upon deletion, your personal data is removed in accordance with our Privacy Policy.

Limitation of liability

To the maximum extent permitted by law, The Shack and its operators are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you have paid us in the 12 months preceding the claim.

Changes to these terms

We may update these terms from time to time. Material changes will be communicated via email or in-app notification at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms.

Governing law

These terms are governed by the laws of the State of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

Contact

For questions about these terms, contact us at: support@chalkecustoms.com.au